Refund Policy

Refund Policy

At shop.dreamweddinghub, we strive to ensure that our customers are fully satisfied with their purchases. However, if you are not entirely happy with your order, we’re here to help.

Returns

We accept returns within 7 days of delivery for eligible products. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• A receipt or proof of purchase is required.

• Certain items such as customized, personalized, or made-to-order products are non-returnable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 business days to your original method of payment.

• Shipping charges (if applicable) are non-refundable.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Recheck your bank account or credit card statement.

2. Contact your bank or card provider, as processing times may vary.

3. If you've done all of this and still have not received your refund, please contact us at support@dreamweddinghub.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@dreamweddinghub.com with your order details and photos of the issue.

Non-Returnable Items

• Personalized items

• Digital downloads or gift cards

• Sale or clearance items